Privacy Policy

Contents

Introduction & Overview
Who We Are
Information We Collect
How We Use Your Information
Cookies & Tracking Technologies
How We Share Information
Data Security
Data Retention
Your Rights & Choices
Children’s Privacy
International Data Transfers
Changes to This Policy
Contact Information

1. Introduction & Overview

This Privacy Policy describes how One Tech Eng Inc. collects, uses, discloses, and safeguards personal information obtained through our website at https://www.onetecheng.lol, as well as through any related services, communications, and business interactions. By accessing or using our website and services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of our website and services immediately.

We are committed to protecting your privacy and handling your personal data in a transparent, responsible, and lawful manner. This policy applies to all visitors, users, clients, and any other individuals who interact with our digital properties or engage with our business services.

Key principle: We collect only the information that is necessary to provide, maintain, and improve our services. We never sell your personal data to third parties, and we implement robust technical and organizational measures to safeguard your information.

2. Who We Are

This website is owned and operated by One Tech Eng Inc., a company incorporated under the laws of Canada, with its principal place of business located at:

One Tech Eng Inc.
26 Carnegie Dr
Oakville - L6H 0V8
Canada (CA)

One Tech Eng Inc. is the data controller responsible for the processing of personal information collected through this website and related services. Our business focuses on computer systems design and related services within the Professional, Scientific, and Technical Services sector, including but not limited to computer integrated systems design, IT consulting, and technical support services.

For any privacy-related inquiries, you may contact us at info@onetecheng.lol or by phone at +1 854 248 8288.

3. Information We Collect

In the course of operating our business and website, we may collect the following categories of information. The specific data collected depends on the nature of your interaction with us.

3.1 Information You Provide Directly

Contact information: When you reach out via our contact form, email, or phone, we collect your name, email address, phone number, company name, and any other details you choose to include in your message.
Account information: If you create an account with us, we collect your name, email address, username, password hash, and associated profile information.
Payment information: For clients engaging our paid services, we collect billing details including billing address, payment method information, and transaction records. Payment card details are processed exclusively through PCI-compliant third-party payment processors and are not stored on our servers.
Communication records: We retain copies of correspondence when you communicate with us via email, phone, or other channels, including support requests and feedback submissions.
Business information: For corporate clients, we may collect business registration details, tax identifiers, and professional references as necessary for service engagement.

3.2 Information Collected Automatically

Log data: Our servers automatically record information sent by your browser when you visit our website. This includes your IP address, browser type and version, operating system, referring URLs, pages visited, timestamps, and other diagnostic data.
Device information: We collect information about the device you use to access our website, including device type, hardware model, unique device identifiers, and mobile network information where applicable.
Usage data: We track how you interact with our website, including click patterns, scroll depth, time spent on pages, feature usage, navigation paths, and interaction with specific elements on the page.
Location data: Based on your IP address, we may derive approximate geographic location data such as country, region, city, and postal code. We do not collect precise GPS or real-time location data.
Performance data: We monitor technical metrics related to site performance including page load times, error logs, server response times, and uptime statistics to ensure service quality.

3.3 Information from Third Parties

Service providers: We may receive information from third-party analytics providers, hosting services, payment processors, and other vendors that support our business operations.
Public sources: For business verification purposes, we may consult publicly available databases, business registries, and professional networking platforms.
Referral partners: If you were referred to us by a business partner, affiliate, or other third party, we may receive limited contact information to facilitate the introduction.

4. How We Use Your Information

We use the information we collect for the following purposes and under the following legal bases, as applicable under Canadian and international data protection laws:

Service delivery: To provide, operate, maintain, and improve our computer systems design, IT consulting, and technical services. This includes processing orders, managing client accounts, delivering contracted work, and providing customer support.
Communication: To respond to your inquiries, send service-related notifications, provide technical support, and communicate about changes to our services, terms, or policies.
Personalization: To tailor the content and user experience of our website based on your preferences, usage patterns, and professional interests.
Marketing: To send you promotional communications about our services, industry insights, and relevant technology updates where you have provided consent. You may opt out of marketing communications at any time.
Analytics and improvement: To analyze usage trends, measure the effectiveness of our website, conduct research and development, and improve our service offerings and user experience.
Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized access, security incidents, and other potentially harmful activities.
Legal compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests, and to enforce our Terms of Service and other legal agreements.
Business operations: To support general business functions including accounting, auditing, tax reporting, insurance, and corporate governance.

5. Cookies & Tracking Technologies

Our website uses cookies, web beacons, pixels, local storage, and similar tracking technologies to collect and store information about your browsing activity. We use these technologies for the following purposes:

5.1 Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and session continuity. The website cannot function properly without these cookies. Essential cookies do not require your consent under applicable law.

5.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website by collecting and reporting information anonymously. This helps us identify which pages are most useful, detect navigation issues, and improve the overall user experience. Our analytics tools may include Google Analytics and similar services.

5.3 Functional Cookies

Functional cookies enable enhanced features and personalization, such as remembering your language preferences, region settings, and previously viewed content. Disabling these cookies may result in a less personalized browsing experience but will not impair the core functionality of the website.

5.4 Advertising and Targeting Cookies

We may use advertising cookies to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These cookies track your browsing habits across websites and are typically placed by third-party advertising networks with our permission.

5.5 Your Cookie Choices

Most web browsers automatically accept cookies, but you can typically modify your browser settings to decline cookies, delete existing cookies, or alert you when a website attempts to set a cookie. Instructions for managing cookie preferences are available in your browser’s help documentation. Please note that disabling certain cookies may affect the functionality and features of our website.

You can also exercise cookie preferences through our on-site cookie consent banner, which appears on your first visit to our website. You may update your preferences at any time by clearing your browser cookies and revisiting our site, which will re-trigger the consent mechanism.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

Service providers: We engage trusted third-party companies and individuals to perform functions on our behalf, including website hosting, data analytics, payment processing, email delivery, customer relationship management, IT infrastructure, cloud storage, and security monitoring. These service providers are contractually bound to process data only in accordance with our instructions and are required to implement appropriate security measures.
Professional advisors: We may share information with our legal counsel, accountants, auditors, and other professional advisors as necessary for the operation of our business, regulatory compliance, and risk management.
Business transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your information may be transferred to the acquiring entity as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
Legal obligations: We may disclose information when required to do so by law, court order, subpoena, or other legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
With your consent: We may share your information for any other purpose with your explicit consent or at your direction.

Aggregated or de-identified data that cannot reasonably be used to identify you may be shared for any lawful purpose, including research, marketing, and service improvement.

7. Data Security

We implement and maintain administrative, technical, and physical safeguards designed to protect your personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. Our security measures include:

Industry-standard encryption for data transmission using Transport Layer Security (TLS) protocols across all website connections
Encryption of sensitive data at rest using AES-256 or equivalent encryption standards
Regular vulnerability scanning and penetration testing conducted by qualified security professionals
Multi-factor authentication requirements for administrative access to production systems
Strict access controls based on the principle of least privilege, with role-based permissions and audit logging
Continuous network monitoring, intrusion detection systems, and anomaly detection to identify suspicious activity
Regular security awareness training for all employees and contractors who handle personal data
Documented incident response procedures with defined escalation paths and notification protocols
Physical security controls at data center facilities including biometric access, surveillance, and redundant power systems
Secure software development practices including code reviews, static analysis, and dependency vulnerability scanning

While we strive to protect your personal information using commercially reasonable means, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security against all threats. In the event of a data breach that affects your personal information, we will notify you and relevant regulatory authorities as required by applicable law.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, or as required to comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the nature of the information and the purpose of collection:

Account information: Retained for the duration of your account’s active status plus a period of three years following account closure, after which data is anonymized or securely deleted.
Communication records: Retained for a period of five years from the date of the last correspondence, in accordance with standard business record-keeping practices.
Financial and transaction records: Retained for a minimum of seven years to comply with tax, accounting, and financial reporting obligations under Canadian law.
Analytics data: Retained for a maximum of 26 months from the date of collection, after which it is aggregated or deleted.
Security logs: Retained for a period of 12 months for security monitoring, incident investigation, and compliance verification.

When information is no longer required for the purposes stated above, we will securely delete or anonymize it using industry-standard data destruction methods. Backup copies may be retained for disaster recovery purposes but are subject to the same deletion protocols.

9. Your Rights & Choices

Subject to applicable data protection laws and certain exceptions, you have the following rights regarding your personal information:

Right of access: You have the right to request confirmation of whether we process your personal data and, if so, to obtain a copy of that data along with information about how it is used.
Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you without undue delay.
Right to erasure: Under certain circumstances, you have the right to request that we delete your personal data. This right is not absolute and may be subject to legal retention requirements.
Right to restriction: You have the right to request that we restrict the processing of your personal data in specific situations, such as when you contest the accuracy of the data or object to processing.
Right to data portability: Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
Right to complain: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data violates applicable data protection laws.

To exercise any of these rights, please contact us using the information provided in Section 13 of this policy. We will respond to your request within the timeframe required by applicable law, typically within 30 days. We may need to verify your identity before processing your request and may ask for additional information to do so.

10. Children’s Privacy

Our website and services are not directed to, nor intended for, individuals under the age of 16. We do not knowingly collect, use, or disclose personal information from anyone under the age of 16. If we become aware that we have inadvertently collected personal data from a child under 16 without verifiable parental consent, we will take prompt steps to delete such information from our systems. If you believe that a child under 16 has provided us with personal information, please contact us immediately so that we can take appropriate action.

11. International Data Transfers

As a Canadian company, your personal information is primarily processed and stored on servers located in Canada and the United States. When we transfer personal data internationally, we implement appropriate safeguards in accordance with applicable data protection laws to ensure that your information receives an adequate level of protection. These safeguards may include:

Data processing agreements incorporating standard contractual clauses approved by relevant regulatory authorities
Transfer impact assessments to evaluate the legal framework of the recipient jurisdiction
Technical measures such as encryption and pseudonymization to enhance data protection during transfer
Adherence to recognized international data protection frameworks and certification mechanisms where applicable

By using our website and services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, which may have data protection laws that differ from those in your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or operational requirements. When we make material changes, we will:

Post the updated policy on this page with a revised last updated date at the top
Display a notice on our website home page for a period of at least 30 days following any material changes
Send an email notification to registered users who have provided their email address, where the changes are significant
Provide a summary of key changes to help you understand what has been modified

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after any changes constitutes your acceptance of the updated policy. If you do not agree with the revised policy, you should discontinue using our website and services.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following details. We take all privacy matters seriously and will respond to your inquiry as promptly as possible.